customercare@cergibs.com +228 22 50 02 40

TelcoBank

The TELCOBANK Application is a platform for linking all a customer's bank accounts to their mobile number and carrying out various banking operations.

Main features

Consumer credit and property loan simulations
Announcements and useful information
Geolocation of the bank's branches, ATMs and POS terminals
Customer registration
User account activation
Choice of questionnaires & user answers
Personal questionnaires & user answers
Customer login
Online account application with automatic creation of a virtual bank account
Validation of online account opening
Request to link an existing account
Validation of existing account link
Access to bank accounts (virtual and real bank accounts and details of a bank account)
User profile consultation
Alerts (Configuration & Integration of Push Notifications)
Beneficiary management
Account-to-account transfers
Transfers to a third party
Merchant payment with QR Code
Contact your advisor
Useful contacts
Ordering cheque books (Cheque services)
Order validation (Cheque services)
Currency rates
Customer invoice reference management
Invoice supplier management
Bill payments (water, electricity, telephone, canal)

Managerial Dashboard

Consultation of information on the bank's situation in real time by bank officers when they are away from the bank.

Main features

Monitoring account positions and sensitive transactions:
      - Cash position
      - Accounting position
      - Risk situation
      - Key figures
      - Largest movements
      - Amortisable loan schedule
      - Schedule of the largest DATs
      - Budget
Receive all Alerts
Forcing transactions
View customer status
Account consultation

Mobile Rural Banking

A mobile ATM offering unlimited mobility for managing basic banking transactions from Android smartphones or tablets.

Main features

Open a customer account with signatures (fingerprints) and photo
Modification of account details
Cash deposit
Cash withdrawal
Search by fingerprint
Credit application
Money transfer (Western Union, MoneyGram, Ria, etc.)

Mobile customer

Manage bank accounts remotely and carry out banking transactions from a smartphone or tablet at any time.

Main features

Balance query
Statement consultation
NIB/SWIFT/IBAN consultation
Consult exchange rates
Make transfers
Reload mobile phone balance
Request a cheque
Request a bank card

REFACT

Payment of customer invoices in real time, regardless of their location, in complete mobility.

Main features

Payment of bills issued by various service providers (water, electricity, telephone and internet)
Purchase telephone credit
Consult user statistics
Search for invoices by customer

Voice server

Obtaining bank account information from bank-affiliated customers by telephone call.

Main features

View your account balance
View the last three (3) account transactions
Request a magnetic card and cheque book
Obtain currency rates
Make an appointment with your advisor

File transfer

Distribution of bank statements in ETBAC3 and AFB120 format by e-mail. The results of this module are used to process prudential ratios.

Main features

Interbank Transaction Code
Subscription

E-Report

Bank customers can obtain account statements in PDF format by e-mail.

Main features

On-demand statement generation and e-mailing
Grouped generation and transfer by e-mail

SMS server

Consultation of bank account information (current account and savings) of bank-affiliated customers, via mobile phone by SMS.

Main features

View your account balance
View the latest account movements
Request a magnetic card and cheque book
Obtain currency rates
Make an appointment with your adviser